1 - How To Avoid Complaints
In this lesson David shares some great tips on how to prevent complaints from ever happening. A big part of this is managing your customers expectations and not putting yourself in a position where you are unable fulfil your promises. Another huge thing is having the right systems in place to minimise the risk of complaints in the first place. This means having procedures for things such as product quality control, clear terms and conditions, planning deliveries etc. In the next lesson we´re going to deal with those complaints that couldn´t be prevented.
2 - How To Deal With Complaints
It’s a tremendously proud moment when we see our creativity appreciated. Unfortunately this can’t always be the case and you will have occasions where you are having to deal unhappy customers. As difficult as it may be the key is not to take it personally and be as empathetic as possible. Put yourselves in your customers shoes and within reason do everything you possibly can to turn it around into a positive result. Working on your listening skills is key and David share some fantastic tips on how to deal with angry customers as well as how to turn them into loyal customers. Remember that your customers are the ones who are funding your dream job and so deserve the very best.
3 - Hosting a Wedding Appointment
4 - Orders Management
6 - Delivery Schedule
8 - Transporting Cakes
How do you transport your cakes from A to B? After you’ve spent hours (or sometimes days) creating your amazing cake for a client, the last thing you want is to damage the cake in transit. In this Pro course, David talks through his tips, tricks and best practices for cake transportation while sharing a few of his tales along the way.
11 - Autumn Review
For professional cake decorators, Autumn can be a difficult time of the year. With less birthday and celebration cakes ordered and even fewer weddings taking place at this time of year, what do you do? Well, David is here to talk through a few options you have to make the Autumn season, a season to look forward to and to make different moves in your business.
Become a member to access this plus hundreds more coursesMembership Options
Every business needs systems to allow it to operate. Once you have systems in place it removes a lot of the stress caused with being unorganised and as long as you manage your systems effectively it will allow your business to run smoothly.