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asked April 15th 2014

I CAN´T WATCH SOME LESSONS

Hi, i´ve been watching the lessons of “Teddy Bear Cake”, but i can’t watch lesson 2 and lesson 7. It always says: “This video has failed to be encoded for web viewing”. I need a solution please.

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Hi, i´ve been watching the lessons of “Teddy Bear Cake”, but i can’t watch lesson 2 and lesson 7. It always says: “This video has failed to be encoded for web viewing”. I need a solution please.

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Hello Melisa_Ros

Please email [email protected] for a speedy resolution to this problem.

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Hi Melisa_Ros,

Thanks for letting us know, we had a small issue with our video host trying out some new encoding techniques which caused a few lessons to be unwatchable.

The problem should now be resolved and the lessons working correctly, of course if you’re still having trouble get in touch at [email protected]

Thanks,
Andy
Customer Support

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